How are craftsmen and craftswomen dealing with Covid-19?
The situation is dire. Our master crafters need all the help they can get during this tough time. More orders would result in more work and wages for them and us. We want their looms to be buzzing with the noise of their weave shuttles. Do all you can to support local businesses and artisanal producers.
What is the plan for online fulfillment?
Our studio and distribution baseare currently up and running. We are taking extensive precautions to ensure the safety of the entire team.
We’re continuing to closely monitor central and state government guidelines to ensure our fulfillment team are cared for.
Will my shipment be delayed?
Due to COVID-19, we are experiencing shipping delays. Depending on the date your order was placed, it will ship in 1-4 weeks after the lockdown opens. This applies to orders placed in the last week of March, and the months of April and May.
Orders placed before the lockdown (on or before 24 March 2020) will be given priority and shall be shipped out first.
Can I place COD orders?
Given the current situation, we have disabled Cash On Delivery (COD) orders until further notice.
How are you taking care of team members, sanitization and hygiene?
In addition to following all central and state government guidelines, we had given paid leave to our entire team during the lockdown. Members of the team are required to stay at home if they are unwell. We are enacting stringent measures for optimal hygiene, such as setting up sanitizing stations at each workstation and throughout the workplace, temperature-checking, and educating employees on health and safety.