Returns & Exchanges
Our policy is simple. It lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please click here to fill up the form so that we can process your return/exchange.
We’re always happy to help.
Terms and Conditions
- To be eligible for a return or an exchange, your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- There are certain situations where no refunds are granted (if applicable):
- Any item not in its original condition or is damaged for reasons not due to our error.
- Any item that is returned more than 15 days after delivery.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within a certain amount of days as mandated by your bank.
- For Late or missing refunds (if applicable):
- If you haven’t received a refund yet, first check your latest bank account statement.
- Contact your credit card company (if purchase was through this method), it may take some time before your refund is officially posted.
- Contact your bank (if purchase was through debit card). There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us directly at email@example.com, we’re always there to help you.
- Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
- Shipping for Returns:
- It's on us. We'll have it picked up as soon as your request is processed and when we have your details.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.